Shipping and Delivery Policy - Muluk Store

At Muluk Store (https://mulukstore.com/

1. Shipping Areas and Coverage

• We provide shipping and delivery services to all cities and regions within [Country Name, e.g., Kingdom of Saudi Arabia / Arab Republic of Egypt].

• [Optional: If you ship internationally] We also provide international shipping service to the Arabian Gulf countries and some other countries (you can confirm shipping availability to your country on the checkout page).

2. Order Processing and Preparation Time

• As soon as the purchase is completed and payment is confirmed, our team immediately begins preparing and carefully packaging your order to ensure product safety.

• The order preparation and shipping time from our warehouses takes 24 to 48 business hours (excluding official holidays and weekends).

3. Estimated Delivery Time

Delivery time depends on the city and shipping address as follows:

• Major Cities (store headquarters and major cities): From 1 to 3 business days.

• Other Cities and Remote Areas: From 3 to 7 business days.

• International Shipping (if applicable): From 7 to 14 business days (duration may vary depending on customs clearance procedures in the destination country).

4. Shipping and Delivery Fees

• Shipping and delivery fees are calculated and clearly displayed on the checkout page before any payment is made.

• Offers and Free Shipping: We are pleased to offer free shipping to our customers for purchases exceeding [specify amount, e.g., 300 Riyals/Pounds] or during special promotional periods by the store.

5. Tracking Your Shipment

• After your order is handed over to the shipping company, you will receive an SMS or email containing a tracking link and shipment details.

• You can use this link to track your shipment's progress and accurately determine its estimated arrival date.

6. Customer Responsibility (Shipping Address)

• The customer bears full responsibility for the accuracy of the entered data (name, mobile number, city, district, and street).

• If the shipment cannot be delivered due to the customer's failure to respond or incorrect data entry, and the shipment is returned by the shipping company, the customer may be liable for the cost of re-shipping.

7. Receiving Damaged Shipments

• All our products are packaged to high standards to protect them, but if you receive a damaged or opened shipment from the shipping company, please do not accept it, document the condition with a picture, and contact us immediately for compensation.

8. Contact and Inquiry

If you have any inquiries about your shipment's status or encounter any issues during delivery, please feel free to contact our customer service team:

• Email: Support@mulukstore.com

• Website: https://mulukstore.com/